Privacy personal data policy
About the personal data collected by ProRealTime
Entity responsible for data processing
All of the data collected by ProRealTime are processed by ProRealTime or IT-Finance and stored in datacenters hosted by IT-Finance located in the European Union (France).
Note : IT-Finance is the mother company of ProRealTime and is the publisher of the ProRealTime software.
- ProRealTime, 30 avenue Edouard Belin, 92500 Rueil-Malmaison, France.
- IT-Finance, 30 avenue Edouard Belin, 92500 Rueil-Malmaison, France.
ProRealTime does not sell any data to third parties.
If you have any questions or complaints about your data, you can write to us at privacy@prorealtime.com
Data security
All data is collected in a secure manner (HTTPS / SSL) and stored on our secure servers. Regularly, ProRealTime and IT-Finance submit voluntarily to external computer security audits and apply, if required, the recommended plans of action to reinforce computer security. To this day, no personal data has ever been stolen from ProRealTime or IT-Finance.
Data sharing with stock exchanges - only for real-time or delayed access
If you want to get real-time or delayed data access from certain stock exchanges, some personal data may be communicated to these exchanges in order to comply with contractual requirements with these exchanges, including control of reports made. To learn more, consult the dedicated section below.
ProRealTime does not practice systematic sharing of data with third parties.
Data access (excluding investment services)
You have a right of access, rectification and deletion of your personal data, which you can exercise:
- From the "My account" page of your ProRealTime session
- From the ProRealTime platform
- By contacting us via email at privacy@prorealtime.com, subject to proving your identity.
For any additional information, or to make a complaint, you can contact your data supervisory authority.
Data access for investment services
Your personal data are processed by ProRealTime in order to (i) comply with our legal obligations as an investment service provider, and (ii) with the contractual obligations between you and us in accordance with anti-money laundering and anti-terrorism regulations.
In accordance with L.561-45 of the Financial code (Code monétaire et financier), you have an indirect right of access to this data.
This indirect right of access must be exercised with the Commission nationale de l’informatique et des libertés (CNIL) which you can contact at the address below:
COMMISSION NATIONALE DE L'INFORMATIQUE ET DES LIBERTÉS
3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
Indirect access (choice 2 then choice 3) : +33 (0)1 53 73 22 22
For any additional information, or to make a complaint, you can contact your data protection authority.
Data deletion
This page specifies, for each type of service offered by ProRealTime, the applicable timeframe for data deletion. When a period of inactivity is mentioned, it refers to:
- for free users: not logging in to our website and not using our applications.
- for subscribers: as long as paid services are active on your account, your user account is considered active.
- for users of trading services: as long as an open trading account is linked to your ProRealTime platform, your user account is considered active.
Data export and portability
You can request to export your data in an inter-operable format:
- Personal data: from the "My account" page of your ProRealTime session, click "Export my personal data"
- In the platform: Start the platform > Go to the "Help" menu > Click "Export my personal data".
Creation of an account on www.prorealtime.com
Goal of the data processing:
- Identification of the user to manage the relationship with ProRealTime
- Provision of the ProRealTime platform and end-of-day financial data
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Salutation, First name and Last name | ProRealTime / IT-Finance | No | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Year of birth | |||
| Country of residence | |||
| Email address | |||
| Brokerage account number, account currency and account type | |||
| Number of years experience in trading and investment time frame | |||
| Fixed and mobile phone number | |||
| IP Address | |||
| Professional / Non-professional status with regards to data providers |
All of the data is required to open your account as part of your contractual relationship with us, except the items marked with an asterisk. If this data is not communicated, we will not be able to open your account. The data marked with an asterisk is optional but useful to provide you with the concerned service.
Use of the ProRealTime software and services
Goal of the data processing:
- Provision of the ProRealTime platform and end-of-day financial data
- Optional: provision of real-time financial data
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| E-mail addresses of contacts you enter ProRealTime | ProRealTime / IT-Finance | No | Data conserved for the duration of use of the services, then automatically deleted after 2 years of inactivity |
| Phone number to send SMS alerts | |||
| Email address to send email alerts | |||
Personal customizations of your platform:
|
Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity | ||
| Identification and authentication data concerning use of the services (method of platform launch, technical logs, information about the security and properties of the terminal, IP address). | |||
| Configuration of your Widgets, if applicable |
All of the data is required as part of your contractual relationship with us, except the items marked with an asterisk. If this data is not communicated, you will not be able to use the ProRealTime software and services. The data marked with an asterisk is optional but useful to provide you with the concerned service.
Activation of real-time or delayed data
Goal of the data processing:
- Identification of the user to manage the relationship with ProRealTime
- Confirmation of the client's address for billing if applicable, signature of contracts with exchanges if applicable, and verification of the VAT percent applicable depending on the country of residence of the client.
- Provision of real-time data
- Follow-up of your free ProRealTime trial and the initial period of discovery of our services via phone calls and emails from ProRealTime, within a time limit of 3 months following the activation of the free trial.
- Payment of the services (for paid real-time or delayed data access)
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Salutation, First name and Last name | ProRealTime / IT-Finance | May be shared with exchanges depending on the market selected. Refer to the section below to check details for each exchange. | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Subscription for a company or not. If yes, name of the company |
|||
| Postal address | |||
| Mobile phone number1 | ProRealTime / IT-Finance | No | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Billing address2 | |||
| VAT number if applicable2 | |||
| IP Address | |||
| IBAN | ProRealTime / IT-Finance | Banks of ProRealTime/IT-Finance | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| BIC | |||
| Account holder name |
1 Only requested if your IP address or phone number does not correspond to your country of residence.
2 Only asked for company accounts.
All of the data is required to open your account as part of your contractual relationship with us. If this data is not communicated, no real-time access may be activated.
Use of the instant messaging system
Goal of the data processing:
- Allow the user to access the instant messaging system
- Allow the user to view their message history
- Process reports of inappropriate use of the instant messaging system
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| User account name for the instant messaging system | ProRealTime / IT-Finance | Can be shared with the contacts of the user. | Data conserved for the duration of use of the services, and automatically deleted after one year of inactivity. |
|
Messages sent via the instant messaging system
Connection data |
Data is conserved for one year and automatically deleted after that. | ||
| Charts, indicators, studies, market scans and trading systems sent via the instant messaging system | Data is conserved a maximum of 18 hours, until it can be delivered to the contact of the user, and is deleted after that. |
This data is required to enable use of the instant messaging system.
If the user objects to the collection of personal data, the instant messaging system could not work and in some cases require closing of the concerned user account.
Information sent to exchanges / data providers - real-time or delayed access only
Click here to see the details
All data providers
- The CME exchange provides the following markets : Dow jones indices, S&P indices, CME Futures & Options, NYMEX Futures & Options, CBOT Futures & Options, COMEX Futures & Options.
Your personal data will be processed outside of the European Union if you subscribe to one of these markets. - The Euronext exchange provides the following market data : Euronext indices, Euronext stocks, France Futures & Options, Netherlands Futures & Options.
- Deutsche Boerse provides the following market data : German indices, German stoks, Eurex Futures & Options
- The LSE provides the following market data: FTSE UK Indices, Italy Indices, LSE stocks, Italy stocks, Italy Futures & Index Options.
Your data will be processed outside of the European Union if you choose one of these markets. - The Bolsa Madrid exchange provides the following market data : Spain Indices, Spain Stocks, Spain Futures & Options
- The data provider DowJones News provides all of the financial news packages.
Your data will be processed outside of the European Union if you choose one of these services.
Goal of the data processing:
- ProRealTime's reports to data providers (exchanges) concerning the real-time access that ProRealTime provides to its users.
- Controls and audits performed by data providers (exchanges) concerning the data access which ProRealTime provides to its users.
- Billing to ProRealTime by the exchanges for this access.
Your data will be processed outside of the European Union if you choose one of these services.
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Salutation, First name and Last name | ProRealTime / IT-Finance | Data communicated to exchanges | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Year of birth | |||
| Professional / Non-professional status with regards to data providers | |||
| Subscription for a company or not. If yes, name of the company |
|||
| Postal address | |||
| User account number |
NASDAQ / NASDAQ OTCBB / NYSE / NYSE American
Goal of the data processing:
- Verification of your Non-Professional or Professional status with regards to these data providers.
- ProRealTime's reports to data providers (exchanges) concerning the real-time access that ProRealTime provides to its users.
- Controls and audits performed by data providers (exchanges) concerning the data access which ProRealTime provides to its users.
- Billing to ProRealTime by the exchanges for this access.
Your data will be processed outside of the European Union if you choose one of these services.
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Professional situation (employed, retired, student, unemployed...) | ProRealTime / IT-Finance | Data communicated to exchanges | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Employer name and address, job title and description | |||
| Activity sector | |||
| If you are retired, unemployed or a trader for your own account : previous job (title and activity sector) and last year of activity. | |||
| If you are a student : | |||
| "Yes" or "No" answers to questions concerning your use of market data. |
All of the data is required as part of your contractual relationship with us. If this data is not communicated, no activation of real-time access for the concerned market may be done.
Italian residents - Tax Report assistance
Click here to see the details
If you fill in a request for delegation of service for tax report with a firm suggested by ProRealTime, you fill in the delegation request only and directly on the website of the concerned company.
Therefore, ProRealTime does not collect any personal data in the context of the tax service delegation.
If you have any questions or complaints regarding your data entered on the website of the concerned company, we invite you to contact them directly.
Use of ProRealTime's investment services (including filling an application form)
Click here to see the details
Goal of the data processing:
- Identification of the user to manage the relationship with ProRealTime
- Optional: provision of the ProRealTime software with real-time market data
- Allow ProRealTime to comply with our legal obligations as an investment service provider, including the following obligations: identification of prospects, determination of the level of knowledge of prospects in order to only offer services appropriate to their level of knowledge, obligations to comply with anti-money laundering and anti-terrorism regulations.
- Transmit the data necessary to open your account to the executing broker. Depending on your choice and country of residence, the executing Broker is either:
- Saxo Bank A/S, Philip Heymans Alle 15, 2900 Hellerup, Denmark.
- Interactive Brokers Ireland Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland.
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Generic and identification data | ProRealTime / IT-Finance | Data transmitted to the executing broker in case of a power of attorney to open an account | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Salutation, First name and Last name | |||
| Date, place of birth and nationality | |||
| Postal address | |||
| Email address | |||
| Fixed and mobile phone number | |||
| Brokerage account number, account currency and account type | |||
| IP Address | |||
| Professional / Non-professional status with regards to data providers | |||
| Marital status and number of dependents | |||
| Type of identity document and number of the document | |||
| Proof of ID (national ID card or passport or driving license or residence permit) | |||
| Additional proof of ID (non exhaustive list: national ID card or passport or driving license or residence permit or national health card or European health card or any other official document showing your birth date and/or birth place...) | |||
| Proof of address (non exhaustive list: utility bill, bank account statement, household or property insurance bill, mortgage statement, government issued tax bill...) | |||
| In some cases: additional document to confirm your trading experience and/or your sources of income and/or assets | |||
| Funding / Type of account / Security | ProRealTime / IT-Finance | Data transmitted to the executing broker in case of a power of attorney to open an account | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Choice of account type (natural person or company) | |||
| Base currency of the account, amount of initial deposit and name of the bank from which it is made | |||
| Security questions used to confirm your identity by phone | |||
| Client experience | ProRealTime / IT-Finance | Data transmitted to the executing broker in case of a power of attorney to open an account | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Level of education | |||
| Choice of financial instrument types | |||
| Trading experience and level of knowledge for each type of instrument | |||
| Objective and type of investment | |||
| Yes/No questions related to possible conflicts of interest, political exposure or previous litigation | |||
| Professional and financial information | ProRealTime / IT-Finance | Data transmitted to the executing broker in case of a power of attorney to open an account | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Annual revenue and sources of income, value and composition of your assets, value and origin of your savings | |||
| Details about the sources of your income and assets | |||
| Professional situation (employed, retired, student, unemployed...) | |||
| Details about your employment and previous employment | |||
| Specifications depending on the sector of activity (financial sector, Police/Defense, Civil servant, Government, Training/Education, Research) | |||
| Country of fiscal residence, fiscal/tax identification number (TIN) or reason for you not having one | |||
| SURVEYS | ProRealTime / IT-Finance | No | Data conserved for the duration of use of the services, then automatically deleted after 2 years of inactivity |
| Answers you provided to surveys on the ProRealTime platform and the ProRealTime Trading services. |
Click here to view the Interactive Brokers UK privacy policy.
Click here to view the Interactive Brokers IE privacy policy.
Click here to view the Saxo Bank A/S privacy policy.
Connection to a broker without using ProRealTime's investment services
Click here to see the details
Goal of the data processing:
- Identification of the user to manage the relationship with ProRealTime
- Optional: provision of the ProRealTime software with real-time market data
- Provide customer support services and diagnose technical issues
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Salutation, First name and Last name | ProRealTime / IT-Finance | No | Data conserved for the duration of use of the services, and automatically deleted after 5 years of inactivity |
| Date of birth | |||
| Country of residence | |||
| Email address | |||
| Fixed and mobile phone number | |||
| Brokerage account number, account currency and account type | |||
| IP Address | |||
| Professional / Non-professional status with regards to data providers | |||
| For Belgian residents: confirmation of no solicitation if they wish to open an account type that allows trading on Forex or CFDs |
Use of ProRealTime apps on third party websites
Click here to see the details
Users of ProRealTime applications on third-party websites who do not have an account on www.prorealtime.com may submit support or information requests to the ProRealTime / IT-Finance teams.
Goal of the data processing:
- Answers to questions submitted to our teams
- User identification for the purpose of processing the request
| Type of data | Data processed by | Data shared with a third party | Duration of data conservation |
|---|---|---|---|
| Email address | ProRealTime / IT-Finance | No | Data conserved for the duration of the request’s processing, and automatically deleted after one year of inactivity. |
| Fixed and mobile phone number | |||
| Application from which the message was sent | |||
| Session ID, application language, internet browser used |